OL 504 - Conflict Management

This course will focus on the cognitive skills (knowledge of the theories and strategies) and behavioral skills (enacting various strategies) that are necessary for leaders to navigate conflict management. The course includes assessment tools, which will help students gain a greater understanding of their usual conflict management strategy along with its strengths and weaknesses. Using real life case studies, students will explore the theories, practices and issues involved in managing conflict in interpersonal and intergroup settings.

Credits: 3 hours